What are the Points of Interest in the hotel area?

You can obtain this information through our Points of Interest page, and through our Concierge APP that will be at the hotel (APP not available yet).

Is the shuttle service between the airport and hotel available?

The hotel doesn’t have this service. The best option to the airport is taxi.

How can I go to the beach?

It is possible to go to the beach by bus or taxi.

How can I go to the city centre?

It is possible to go to the city centre by bus or taxi.

What is the main rate to the airport and hotel?

The main rate is +/- 15 euros.

Are the rates presented per person or per room?

Rates are presented per room or per night.

What are the payment methods for reservation made through our website?

The payment of the stay is made online through any payment method. To guarantee a reservation a credit card is requested.

Is the city tax charged?

The city tax is not charged.

By what age children do noy pay?

Kids do not pay until 4 years old.

Is a credit card needed to make a reservation?

Yes. A credit card is needed for reservation.

What are the available payment methods?

Cash, debit card and credit card. Early payment of the reservations can be done through bank transfer.

Can I pay with my company’s credit card?

Yes, you can. However, as payments with credit card require a card entitlement by the owner, a written authorization by the credit card owner will be needed.

Is it possible to request a bill in my company’s name?

Yes. The bill will be emitted in the company’s name mentioned by the client.

Is there any rooms for guest with reduced mobility?

01 room for guests with reduced mobility is available. Our employees are always ready to help you.

Do rooms have minibar?

Yes. Every room has minibar with a bottle of water, beer and soft drinks.

Are there any connecting rooms?

Yes. The hotel has connecting rooms.

Is it possible to request extra pillows and sheets?

Yes. It is possible to request extra pillows. Every room has extra covers stored in the room’s wardrobe.

Does the hotel have room service? What is the schedule?

Yes. Room Service: 07h00- 23h30. The service has a rate of 4,00 € per request.

Is it possible to include romantic decoration in the room? What is the cost?

It is possible to do the rooms decoration. The cost is adjusted with the request.

Do rooms have balcony?

Only 4 rooms have balcony. The rest of the 116 rooms don’t have it.

What are the different types of room available in the hotel?

Standard room with double bed or 2 twin beds, premium room, fitness, family with double bed and suites with double bed.

Do rooms have carpet?

No. The rooms floor is in wood.

Do rooms have air-conditioner?

Yes. Every room has air-conditioner.

Is there any wake-up call service in the hotel?

Yes. Wake-up call service is available. It can be requested to the hotel’s reception staff.

Are rooms soundproof?

No. Rooms aren’t totally soundproof.

Do rooms have shower and/or tub?

All rooms are equipped with tub.

What is the check-in schedule?

Check-in begins at 14h. For early check-in, guests should contact the hotel to consult availability. Additional costs might be added.

What is the check-out schedule?

The check-out is made until 12h. For late check-out, guests should contact the hotel to consult availability. Additional costs might be added. In case it is part of a campaign, late check-out conditions are not ruled by this procedure.

Late check-in. Is it possible to do check-in until what time?

Check-in can be done anytime since the reception is opened 24h/day.

Is the reception opened 24h?

Yes. The reception works 24h/ day.

Which languages are spoken in the reception?

In the reception we speak portuguese, english and spanish.

Is it possible to send my CV to join the hotel’s team?

Yes. Application can be sent to recrutamento@hotihoteis.com.

How to book directly with the hotel?

Reservations can be done through online booking engine. As an alternative contact us through e-mail (res.tpe@trypportugal.com) or telephone: (+351 229 990 000).

How to cancel or change a reservation made through our website?

Booking cancelation made through our website can be made in it or through request by e-mail. Since some reservations do not allow cancellation you should consult the reservations conditions before making the reservation.

How to reserve a cradle?

Cradles can be requested directly to the hotel’s reception. This request can be done in the special request field.

What is the best time to be in the hotel for summer vacation?

Between June and September.

How should I guarantee a room with a single bed or a double bed?

The request can be done while booking ( in the special request field if the reservation is made online) or directly on the reception before or during check-in.

How to do a group reservation?

Group reservations should be made through e-mail directly to the hotel’s group department (tpe@trypportugal.com).

How to guarantee a room in a higher floor?

The request can be done while booking ( in the special request field if the reservation is made online) or directly on the reception before or during check-in.

What are the advantages of booking directly through the hotel’s website?

While making the reservation through the hotel’s website you will benefit of the best available rate.

What is the breakfast’s schedule?

Breakfast service is served in the hotel’s buffet restaurant from 07h00 until 10h30.

What is the restaurant’s schedule?

Lunch from 12h30 until 15h00 | Dinner from 19h30 until 22h00.

Does breakfast have gluten-free products?

Yes. The hotel has gluten free products. Please request on the “special requests” field.

What are the available menús and what are the different types of cuisine?

Portuguese traditional cuisine. Our menú includes dishes for clients with dietary restrictions.

Does breakfast have lactose- free milk?

Yes. Please request on the “special requests” field.

Has this hotel received the “Clean & Safe” stamp from Turismo de Portugal (official tourism body)?

Yes, this hotel received the “Clean & Safe” stamp from Turismo de Portugal, which certifies compliance with the recommendations of the Direção-Geral de Saúde (official health body).

What are the procedures implemented to ensure health and security in the hotel?

Several procedures have been implemented to ensure health and security at the hotel. For more information see our information page here.

Is it possible to do a pre-check-in?

Yes. After making the reservation, we will send you an email with instructions of how to proceed with the pre-check-in 7 days before your stay and also 3 days before. You can fill in your details and avoid wasting time when you arrive at the hotel.

Are there any smoking areas in the hotel?

Smoking is only allowed in balconies or terraces (smoking areas).

Does the hotel have its own parking?

Yes. The hotel has free parking for guests (not supervised).

Can I leave my luggage in the hotel before check-in and after check-out?

Yes. Our hotel have a room for storing luggage before check-in and after check-out.

Do rates include pool access?

Yes. Pool access is free for guests.

What is the SPA and pool schedule?

Pool opening hours: 10h-19h (April to September).

Is the parking paid? What is the value?

Parking for guest is totally free.

Are pets allowed in the hotel?

No, pets aren’t permitted.

Does the hotel have meeting rooms?

Yes. The hotel provides 10 meeting rooms with a capacity up to 10 to 280 people.

Does the hotel have wedding services?

Yes. The hotel can provide wedding banquet and other celebrations.

Is there any lift?

Yes. Tryp Porto Expo has 2 lifts for guests.

Are there any chargers for electric cars?

Yes. Tryp Porto Expo has 2 chargers for eletric cars.

Is there any Wi-fi service in the hotel (including rooms)?

Yes. The hotel has free wi-fi.

Does the hotel have lobby and public spaces ?

Yes. The hotel has lobby, bar, restaurant, gym and outdoor pool.

Does the hotel have laundry and ironing service?

Yes. Laundry service is available in normal and express service.

Which activities can be booked in the reception?

In the reception is possible to book: Tourist bus tour in Oporto / Cruises in Douro river / Visit to the cellars of Porto wine / Visit to the sealife theme park / Please contact the hotel’s reception for more information.